Patient Volunteer Transport Service

If a patient is not eligible for patient transport via G4S, there are alternative patient transport providers that may facilitate a patient getting to and from an NHS appointment


Kent Coast Volunteering Community Transport Service

Kent Coast Volunteering provides an essential, volunteer led community transport service enabling people from the Dover district, Folkestone and Hythe and Thanet plus surrounding villages to attend hospital appointments, GP's and Dental appointments, as well as visit relatives, go shopping or attend social events


About the service and acceptance criteria


The Community Transport Service is a door to door transport service for those that would otherwise struggle to get to medical appointments or become isolated within their own homes

All drivers are volunteers, using their own cars, who are DBS checked, and referenced. They pick people up from your home and take them back there after the appointment (drivers will wait for them for up to an hour). If a visit is going to be longer than an hour, a person can still get a lift home, but this may involve a second driver and therefore will cost more

The only criteria in assessing potential users, are that they have to be able to manoeuvre themselves into and out of the vehicle.  The Community Transport Service is currently unable to assist those who are wheelchair-bound*

Most of the cars used can take folding wheelchairs, Zimmer frames, and will also take passengers at no extra charge – all the Community Transport Service asks is that the person notifies them at the time of booking to ensure the car provided is suitable

*If you live in Thanet and are wheelchair-bound, please call the Central Referrals Service on 01843 609337 to find out what alternative transport is available



There is a yearly membership to belong to the scheme and each trip will cost 45p per mile plus a small administration fee

All drivers are volunteers and give their time free of charge but they are reimbursed their fuel costs at a rate of 45p per mile for the trip - which is from their own home, to the pick-up, to the destination and back to their home again. You pay the driver in cash at the end of the trip. The driver will also collect the admin fee on our behalf, which is then paid by the driver to the centre to help towards the cost of organising the trip; including making phone calls and keeping the scheme running.  Please note that there a minimum charge per trip (currently £3.15 plus admin). Clients are also responsible for the payment of any parking / toll charges and in the case of London trips, the congestion charge if applicable


Booking a driver

Opening Times: 9.30am-2.30pm Monday to Friday

Dover and Thanet:  01304 380513

Folkestone and Hythe:  01303 253339


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